Acceptance of the Terms of Use
This Terms of Use is legally binding agreement made by and between you and Med Misr for
Administration of Healthcare benefits (“MedMisr,” “our,” “us,” or “we”) platform including
mobile applications, web applications, website and any related products & services
(“MedMisr’s Products and Services”) and you, acting in your capacity as individual and, if
applicable, on behalf of the entity, you are legally representing or for whom you are using this
website (collectively, “you”, “your”, “yours”).
The following terms and conditions, together with our Privacy Policy (collectively, “Terms
of Use”), govern your access to and use of MedMisr platform including mobile applications, web
applications, website and any related products & services (“MedMisr’s Products and
Services”) whether as a visitor or user.
Please read the Terms of Use carefully before using MedMisr platform including mobile
applications, web applications, website and any related products & services (“MedMisr’s
Products and Services”). If you do not want to agree to this Terms of Use, you must not use or
otherwise access the MedMisr platform including mobile applications, web applications, website
and any related products & services (“MedMisr’s Products and Services”).
BY USING MEDMISR PLATFORM INCLUDING MOBILE APPLICATIONS, WEB APPLICATIONS, WEBSITE AND ANY
RELATED PRODUCTS & SERVICES (“MEDMISR’S PRODUCTS AND SERVICES”), YOU AGREE THAT WE WILL USE
YOUR SIGNATURE TO FACILITATE THE PRODUCTS AND SERVICES WE PERFORM ON YOUR BEHALF INCLUDING, BUT
NOT LIMITED TO, EXCHANGING YOUR PERSONAL INFORMATION, FINANCIAL INFORMATION, AND/OR PROTECTED
HEALTH INFORMATION ( DEFINED BELOW) WITH YOUR HEALTH PLANS, HEALTHCARE PROVIDERS, AND OTHERS
INVOLVED IN YOUR MEDICAL TREATMENT, PAYMENT, AND HEALTH CARE OPERATIONS.
BY USING MEDMISR PLATFORM INCLUDING MOBILE APPLICATIONS, WEB APPLICATIONS, WEBSITE AND ANY
RELATED PRODUCTS & SERVICES (“MEDMISR’S PRODUCTS AND SERVICES”), YOU ALSO AGREE THAT WE WILL
COMMUNICATE WITH YOU AND OTHERS ON YOUR BEHALF, INCLUDING EXCHANGING AND TRANSMITTING YOUR
PERSONAL INFORMATION, FINANCIAL INFORMATION, AND/OR PROTECTED HEALTH INFORMATION (DEFINED BELOW)
AND/OR PROVIDING YOU WITH INFORMATION ABOUT MEDMISR PRODUCTS AND SERVICES, VIA EMAIL, ELECTRONIC
FACSIMILIE, OR ANY OTHER MODES OF COMMUNICATION.
BY USING MEDMISR PLATFORM INCLUDING MOBILE APPLICATIONS, WEB APPLICATIONS, WEBSITE AND ANY
RELATED PRODUCTS & SERVICES (“MEDMISR’S PRODUCTS AND SERVICES”), YOU ALSO UNDERSTAND THAT
MED MISR FOR ADMINISTRATION OF HEALTHCARE BENEFITS (MEDMISR) OR ANY OF IT’S AFFILIATES RESERVES
THE RIGHT TO LIMIT OR DISCONTINUE YOUR USE OF THE SERVICES IF I DO NOT ABIDE BY THESE TERMS AND
CONDITIONS.
Representations You Make
You represent and warrant the following:
• The information you provide will be current, true, accurate, supportable and complete.
• You will not use Get Better’s Products and Services to facilitate or otherwise participate
in any type of fraud as defined by any applicable law, statute, or regulation.
Personal Information
As used in this Terms of Use, “Personal Information” means any information that may be used
to identify an individual, such as your first and last name, age, date of birth, gender, postal
address, e-mail address, telephone number, other contact information, health information,
banking or other financial information, or other personally identifiable information under any
applicable law governing the use or disclosure of such information. It is entirely your choice
whether or not to provide Personal Information through MedMisr’s Products and Services. If you
choose not to provide requested Personal Information, you may not be able to use certain
features of MedMisr’s Products and Services.
Financial Information
As used in this Terms of Use, “Financial Information” means any information that may be used
to identify an individual, such as your first and last name, date of birth, social security
number, banking information including routing numbers, account numbers, check numbers, and other
financial information. It is entirely your choice whether or not to provide Financial
Information through MedMisr’s Products and Services. If you choose not to provide requested
Financial Information, you may not be able to use certain features of MedMisr’s Products and
Services.
Protected Health Information
As used in this Terms of Use, “Protected Health Information” means Personal Information in
conjunction with information related to physical or mental health, such as medical history,
family history, medical diagnosis, health background, current health status, age, gender, sexual
behavior and sexual orientation, demographic information (including race, ethnicity, marital
status, salary, education, political, religious, and trade union information) and information
related to the diagnosis and treatment of health conditions, over-the-counter and prescription
medications, laboratory test results, payments for treatment and health insurance information,
health insurance account numbers and/or cards, or other personally identifiable information
under any applicable law governing the use or disclosure of Protected Health Information. It is
entirely your choice whether or not to provide Protected Health Information through MedMisr’s
Products and Services. If you choose not to provide requested Protected Health Information, you
may not be able to use certain features of MedMisr’s Products and Services.
Our Commitment to Privacy
MedMisr respects the privacy of all visitors and users of MedMisr’s Products and Services
and is committed to protecting privacy through our compliance with this Terms of Use. We
understand that Personal Information, Financial Information, and Protected Health Information
are private, and we are dedicated to maintaining the accessibility, confidentiality and
integrity of all such information.
Changes to the Terms of Use
We may revise and update this Terms of Use from time to time in our sole discretion. Your
continued use of MedMisr’s Products and Services following the posting of revised Terms of Use
means that you accept and agree to the changes. You are expected to check this page from time to
time – we recommend you check our Terms of Use each time you access the App – so you are aware
of any changes as they are legally binding on you.
Accessing the App and Account Security
MedMisr is dedicated to ensuring the accessibility, integrity and security of Personal,
Financial, and Protected Health Information (collectively, “Information”). You are responsible
for ensuring that all persons to whom you give access to any of MedMisr’s Products and Services,
including your account, are aware of this Terms of Use, have the opportunity to review, accept
and comply with the Terms of Use.
When receiving your password, and/or any other piece of information as part of our
security procedures, you are expected to treat such information as confidential (other than
email addresses, which we understand and acknowledge you use frequently and therefore are not
“confidential”). You also acknowledge that your account is personal to you and you are expected
to treat your account as confidential. You agree to accept responsibility for all activities
that occur under your e-mail and password. You agree to notify us immediately of any
unauthorized access to, use or disclosure of your e-mail, password, or any other security
violation or breach. You should use particular caution when accessing your account from a public
or shared computer so that others are not able to view, track or record your e-mail, password,
or other Personal Information.
We have the right to disable any e-mail, password, or other identifier at any time in
our sole discretion if, in our opinion, you have violated any provision of this Terms of Use
(including our Privacy Policy).
MedMisr ensures the accessibility, integrity and
security of Protected Health Information with built in access controls, monitoring, auditing and
tracking features. Certain logins, actions performed and App usage are tracked and captured for
analytics purposes and other lawful purposes we deem appropriate.
We reserve the right to withdraw or amend the Medmisr platform including mobile
applications, web applications, website and any related products & services, in our sole
discretion without notice. We will not be liable if for any reason all or any part of the App is
unavailable at any time or for any period.
Prohibited Uses or Disclosures
You may use the Medmisr platform including mobile applications, web applications, website
and any related products & services only for lawful purposes in accordance with this Terms
of Use, our Privacy Policy and the laws of Egypt.
You agree not to use Medmisr platform including mobile applications, web applications,
website and any related products & services:
• In any way that violates any laws, statutes, or regulations.
• For the purpose of exploiting, harming or attempting to exploit or harm minors in any way
by exposing them to inappropriate content.
• To transmit any advertising or promotional material without our prior written consent,
including any “junk mail,” “chain letter,” “spam” or any other similar solicitation.
• To impersonate or attempt to impersonate MedMisr, a MedMisr agent or employee, another
user or any other person or entity.
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of
Medmisr platform including mobile applications, web applications, website and any related
products & services, or which, as determined by us, may harm MedMisr or users of Medmisr
platform including mobile applications, web applications, website and any related products &
services or expose them to liability.
Additionally, you agree not to:
• Use Medmisr platform including mobile applications, web applications, website and any
related products & services in any manner that could disable, overburden, damage, or impair
the site or interfere with any other party’s use of Medmisr platform including mobile
applications, web applications, website and any related products & services, including their
ability to engage in real time activities through Medmisr platform including mobile
applications, web applications, website and any related products & services.
• Use any robot, spider or other automatic device, process or means to access Medmisr
platform including mobile applications, web applications, website and any related products &
services for any purpose, including monitoring or copying any of the material on Medmisr
platform including mobile applications, web applications, website and any related products &
services.
• Use any manual process to monitor or copy any of the material on Medmisr platform
including mobile applications, web applications, website and any related products & services
or for any other unauthorized purpose without our prior written consent.
• Use any device, software, or routine that interferes with the proper functioning of the
Medmisr platform including mobile applications, web applications, website and any related
products & services.
• Introduce any viruses, Trojan horses, worms, logic bombs or other material that is
malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of
Medmisr platform including mobile applications, web applications, website and any related
products & services, the server on which Medmisr platform including mobile applications, web
applications, website and any related products & services is stored, or any server, computer
or database connected to Medmisr platform including mobile applications, web applications,
website and any related products & services.
• Attack the Medmisr platform including mobile applications, web applications, website and
any related products & services via a denial-of-service attack or a distributed
denial-of-service attack.
• Otherwise attempt to interfere with the proper working of Medmisr platform including
mobile applications, web applications, website and any related products & services.
Reliance on Information Posted
The information presented on or through Medmisr platform including mobile applications, web
applications, website and any related products & services is made available solely for
general information purposes. We do not undertake to review all material before it is posted
Medmisr platform including mobile applications, web applications, website and any related
products & services. While we intend for all information on Medmisr platform including
mobile applications, web applications, website and any related products & services to be
useful, we do not warrant the accuracy, completeness or usefulness of this information. Any
reliance you place on such information is strictly at your own risk. We disclaim all liability
and responsibility arising from any reliance placed on such materials by you or any other
visitor to Medmisr platform including mobile applications, web applications, website and any
related products & services, or by anyone who may be informed of any of its content.
Medmisr platform including mobile applications, web applications, website and any
related products & services may include content provided by third parties, including
materials provided by other users, bloggers, etc. All statements and/or opinions expressed in
these materials, and all articles and responses to questions and other content, are solely the
opinions and the responsibility of the author. We are not responsible or liable for the content
or accuracy of any materials authored by any third parties.
Linking to the App and Social Media Features
You may link Medmisr platform including mobile applications, web applications, website and
any related products & services, provided you do so in a way that is fair and legal and does
not damage our reputation or take advantage of it, or violate the rights of any user, but you
must not establish a link in such a way as to suggest any form of association, approval or
endorsement on our part without our express written consent.
Medmisr platform including mobile applications, web applications, website and any
related products & services may provide certain social media features that enable you to:
• Link to certain content on Medmisr platform including mobile applications, web
applications, website and any related products & services.
• Send e-mails or other communications with certain content, or links to certain content, on
Medmisr platform including mobile applications, web applications, website and any related
products & services.
• Cause limited portions of content on Medmisr platform including mobile applications, web
applications, website and any related products & services to be displayed or appear to be
displayed on your own or certain third-party websites.
You agree to cooperate with us in causing any unauthorized framing or linking immediately to
cease. We reserve the right to withdraw linking permission without notice. We may disable all or
any social media features and any links at any time without notice in our discretion.
Monitoring and Enforcement; Termination
We have the right to:
• Take appropriate legal action, including without limitation, referral to law enforcement,
for any illegal or unauthorized use of Medmisr platform including mobile applications, web
applications, website and any related products & services.
• Terminate or suspend your access to all or part of Medmisr platform including mobile
applications, web applications, website and any related products & services for any
violation of this Terms of Use.
Without limiting the foregoing, we have the right to fully cooperate with any law
enforcement authorities, regulatory agencies, and/or administrative or court orders requesting
or directing us to disclose the identity or other information of anyone posting any materials on
or through the App.
YOU WAIVE AND HOLD HARMLESS MED MISR FOR ADMINISTRATION OF
HEALTHCARE BENEFITS (MEDMISR) AND ITS LICENSEES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN
BY MED MISR FOR ADMINISTRATION OF HEALTHCARE BENEFITS (MEDMISR) AND/OR ITS LICENSEES DURING OR
AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS
OR OTHER ACTIONS BY GET BETTER, LAW ENFORCEMENT, REGULATORY AGENCIES, AND/OR PRIVATE PARTIES.
Use of the Services by and on behalf of Minors
You are not eligible to use MedMisr products and services (including obtaining a Credential
or entering into a User Agreement) unless you are at least 18 years old and otherwise have the
legal capacity to enter into a binding contract in your jurisdiction. If you are an emancipated
minor over the age of 13, you may only use our Services if:
(i) Such use has been approved of by your parent or legal guardian
(ii) You use our Services under his or her supervision
(iii) He or she has agreed to these Terms (and, if applicable, your User Agreement) on your
behalf.
If you are the parent or guardian of an emancipated minor, you may use the Services and
enter into a User Agreement on behalf of such minor. By doing so, you represent and warrant that
you have the legal capacity to act on behalf of such minor; and you acknowledge and agree, in
such capacity, that all provisions of these Terms (and User Agreement, if applicable) that
applicable to you are equally applicable to such minor. Under no circumstances may our Services
be used by a child under 13 years old.
Intellectual Property Rights
MedMisr’s Products and Services (including, but not limited to, all information, software,
text, displays, images, video and audio, and the design, selection and arrangement thereof on
our App) are owned or controlled by Med Misr for Administration of Healthcare benefits
(MedMisr), its licensors or other providers of such material and are protected by Egyptians and
international copyright, trademark, patent, trade secret and other intellectual property or
proprietary rights laws. Under no circumstances may the name MedMisr or MedMisr’s proprietary
tools or services be used in any advertising or publicity without the express prior written
permission of Get Better.
If you print, copy, modify, download, or otherwise use or provide any other person or
entity with access to any part of the App and MedMisr’s Products and Services in violation or
breach of this Terms of Use, your right to use MedMisr’s Products and Services will cease
immediately and you must, at our option, return or destroy (subject to written verification) any
copies of the materials you have made. No right, title or interest in or to the App or its any
content is transferred to you, and all rights not expressly granted are reserved by Get Better.
Any use of MedMisr’s Products and Services not expressly permitted by this Terms of Use is a
breach of this Terms of Use and may violate copyright, trademark and other laws.
Trademarks
MedMisr’s name, logo, and all related names, logos, product and service names, designs and
slogans are trademarks of MedMisr or its affiliates or licensors. You must not use such marks
without the prior written permission of MedMisr. All other names, logos, product and service
names, designs and slogans on any of MedMisr products & services are the trademarks of their
respective owners.
Your Content
In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video
text, images or other material you choose to display on this Website. By displaying Your
Content, you grant Med Misr for Administration of Healthcare benefits (MedMisr) a non-exclusive,
worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and
distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Med Misr
for Administration of Healthcare benefits (MedMisr) reserves the right to remove any of Your
Content from this Website at any time without notice.
Disclaimer of Warranties and Acknowledgements
You understand that we cannot and do not guarantee or warrant that files available for
downloading from the internet or the App will be free of viruses or other destructive code. You
are responsible for implementing sufficient procedures and checkpoints to satisfy your
particular requirements for anti-virus protection and accuracy of data input and output, and for
maintaining a means external to our App for reconstruction of any lost data.
YOUR USE OF MEDMISR PLATFORM INCLUDING MOBILE APPLICATIONS, WEB APPLICATIONS, WEBSITE
AND ANY RELATED PRODUCTS & SERVICES AND ITS CONTENT IS AT YOUR OWN RISK. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, MEDMISR PLATFORM INCLUDING MOBILE APPLICATIONS, WEB
APPLICATIONS, WEBSITE AND ANY RELATED PRODUCTS & SERVICES ARE PROVIDED “AS IS” AND “AS
AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL
WARRANTIES AND CONDITIONS WITH RESPECT THERETO, EITHER EXPRESS, IMPLIED, OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND
NONINFRINGEMENT. WE DO NOT WARRANT THAT THE FUNCTIONS WILL MEET YOUR REQUIREMENTS, THAT THE
OPERATION THEREOF ANY SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE
CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE THAT WE GIVE SHALL CREATE A WARRANTY. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE
STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY.
Limitation of liability
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE
ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER
EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF MEDMISR
PLATFORM INCLUDING MOBILE APPLICATIONS, WEB APPLICATIONS, WEBSITE AND ANY RELATED PRODUCTS &
SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON MEDMISR PLATFORM INCLUDING MOBILE
APPLICATIONS, WEB APPLICATIONS, WEBSITE AND ANY RELATED PRODUCTS & SERVICES, OR ON ANY
WEBSITE LINKED TO THE APP.
IN NO EVENT WILL MEDMISR, ITS AFFILIATES, OR THEIR LICENSORS, EMPLOYEES, AGENTS,
OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF
OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, MEDMISR PLATFORM INCLUDING MOBILE
APPLICATIONS, WEB APPLICATIONS, WEBSITE AND ANY RELATED PRODUCTS & SERVICES, ANY WEBSITES
LINKED TO, ANY CONTENT ON THE MEDMISR PLATFORM INCLUDING MOBILE APPLICATIONS, WEB APPLICATIONS,
WEBSITE AND ANY RELATED PRODUCTS & SERVICES OR ANY PRODUCTS OR SERVICES OBTAINED THROUGH
MEDMISR PLATFORM INCLUDING MOBILE APPLICATIONS, WEB APPLICATIONS, WEBSITE AND ANY RELATED
PRODUCTS & SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL
DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF INCOME, LOSS OF USE, LOSS OF GOODWILL, LOSS
OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE,
EVEN IF FORESEEABLE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY OR EXCLUSION OF
CERTAIN DAMAGES, SO THIS LIMITATION MAY NOT APPLY.
Indemnification
You agree to defend, indemnify and hold harmless MedMisr, its affiliates, licensors and its
and their respective officers, directors, employees, contractors, agents, licensors, suppliers,
successors and assigns from and against any claims, liabilities, damages, judgments, awards,
losses, costs, expenses or fees arising out of or relating to your violation of this Terms of
Use, our Privacy Policy or your use Medmisr platform including mobile applications, web
applications, website and any related products & services including, but not limited to,
your User Contributions, any use Medmisr platform including mobile applications, web
applications, website and any related products & services, other than as expressly
authorized in this Terms of Use or Privacy Policy.
Severability
If any provision of these Terms is found to be invalid under any applicable law, such
provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Med Misr for Administration of Healthcare benefits (MedMisr) is permitted to revise these
Terms at any time as it sees fit, and by using this Website you are expected to review these
Terms on a regular basis.
Assignment
The Med Misr for Administration of Healthcare benefits (MedMisr) is allowed to assign,
transfer, and subcontract its rights and/or obligations under these Terms without any
notification. However, you are not allowed to assign, transfer, or subcontract any of your
rights and/or obligations under these Terms without a prior written approval from MedMisr.
Entire Agreement
This Terms of Use and our Privacy Policy constitutes the sole and entire agreement between
you and MedMisr with respect to Medmisr platform including mobile applications, web
applications, website and any related products & services and supersedes all prior and
contemporaneous understandings, agreements, representations and warranties, both written and
oral, with respect to Medmisr platform including mobile applications, web applications, website
and any related products & services.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of Egypt, and
you submit to the non-exclusive jurisdiction of the courts located in Egypt for the resolution
of any disputes.